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| | Raving Fans: A Revolutionary Approach To Customer Service
Authors: Kenneth H. Blanchard, Sheldon Bowles
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Publication Date: May 19, 1993
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| | The Ultimate Question: Driving Good Profits and True Growth
Author: Fred Reichheld
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Publication Date: March 2, 2006
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| | The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
Author: Joseph Michelli
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Publication Date: June 13, 2008
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| | Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
Author: Jack Mitchell
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Publication Date: June 11, 2003
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| | Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
Author: Jeffrey Gitomer
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Publication Date: August 25, 1998
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| | The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
Authors: Arkadi Kuhlmann, Bruce Philp
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Publication Date: October 27, 2008
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| | Management Lessons from Mayo Clinic: Inside One of the Worlds Most Admired Service Organizations
Authors: Leonard Berry, Kent Seltman
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Publication Date: May 19, 2008
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| | How to Become a Rainmaker: The Rules For Getting and Keeping Customers and Clients
Author: Jeffrey J. Fox
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Publication Date: May 17, 2000
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| | Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Life
Author: Dennis Snow
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Publication Date: August 1, 2008
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| | Salesforce.com For Dummies (For Dummies (Computer/Tech))
Authors: Tom Wong, Liz Kao
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Publication Date: August 4, 2008
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